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| ARRIVAL INFORMATION |
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We’ll be waiting for
you at baggage claim
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| Owner-Operator Opportunities |
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Be your own boss with
CoolRide's full
support
and commitment to
your success
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Customer Service
Customer Service is available to resolve matters involving payments or refunds, lost and found, and to hear your service related comments. Customer Service can be reached between 8:00 AM and 5:00 PM, Pacific Time, Monday through Friday, except major holidays. Contact customer service at (661) 284-2700 or by email at customerservice@coolride.com. |  |
| About Luggage
CoolRide operates full size luxury sedans with large trunks. If we can fit your luggage into the trunk, we’ll take it. Typically that means about 4 standard suitcases and a few smaller items.
Large items such as skis, snow boards, or surf boards can not be transported in a sedan.
If you have additional luggage, extra large items, or a party of 4 or more, we recommend reserving one of our very comfortable vans. Equipped with captain-chair or bench style seating, our vans our perfect for up to 9 passengers, and there is lots of room for luggage. Click here for more information - Vehicles We Use
Our drivers will do their very best to make sure that you do not leave baggage or other personal items in the vehicle. However, passengers are fully responsible for their own items.
| Traveling w/Children
A parent or guardian must accompany anyone under the age of 18 unless prior special arrangements have been made.
California State law does not allow children to ride in the lap of an adult.
If your child is under the minimum age/weight standards set by the state of California you, as the parent or guardian, are required to provide an
approved car seat for each child that the law applies to.
Click here for the full text of California
Vehicle Code 27360.5: CA. Dept. of Motor Vehicles
The California Vehicle Code essentially states (excerpted):
Effective January 1, 2002
No parent or legal guardian,
when present in a motor vehicle, as defined in Section 27315, shall permit his or her child or ward to be transported upon a highway in the
motor vehicle without providing and properly securing the child or ward, in a child passenger restraint system meeting applicable federal motor
vehicle safety standards unless the child or ward is at least one of the following:
(1) Six years of age or older.
(2) Weighs 60 pounds or more.
| Lost & Found
Our driver's do their very best to make sure you do not leave personal items in the vehicle. However, if you believe you have left something in the vehicle, please contact CoolRide as soon as possible at (661) 284-2700. A Representative will make immediate contact with your driver.
The most common items left in our vehicles are jackets and sweaters, cell phones, and small carry-on bags. Before leaving the vehicle, please double check to make sure you have all your belongings.
| Payments & Corporate Accounts
CoolRide accepts Visa, Master Card, American Express and Discover.
For the
convenience of our corporate customers we offer the opportunity to open an account.
Please click here for more information - Corporate Travel Programs
| Customer Feedback
We would love to hear from you. Your comments are very much appreciated. Praise your driver or Reservation Agent -
they love positive feedback from their customers. Do you have a suggestion on how we can better serve you, let us know. And absolutely let us know
if we did not meet your expectations. Email us at customerservice@coolride.com, fill
out the email form on our Contact Us page, or give us a call at
888-81-2COOL. |
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