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Client Survey

At CoolRide we are committed to providing our clients with the best possible travel experience. Your feedback is essential in helping us to continually improve and provide exceptional service on every trip.

Please let us know how we are doing by completing the survey below. Please complete all sections that apply. Thank you.

* Required fields

CONTACT INFORMATION
Passenger Name *
Name of person completing report (if not passenger)
Relationship to passenger
Date of travel (mm/dd/yy) *
Reservation Number
Phone
Email
Company
CHAUFFEURExcellentGoodFairPoor
Chauffeur waited at the right location in a professional manner
Chauffeur was professionally attired and well groomed
Chauffeur was prepared for the trip and knew directions
Chauffeur drove in a safe manner
Chauffeur was professional and courteous
Chauffeur was on time for the pickup
Yes
No
Chauffeur opened doors and handled luggage
Yes
No
Chauffeur offered a cool bottle of water
Yes
No
Additional comments regarding the service you received from your chauffeur are appreciated
VEHICLEExcellentGoodFairPoor
Interior cleanliness
Exterior cleanliness
Mechanical condition
Additional comments regarding your vehicle are appreciated
RESERVATIONS Call Center Website
What method did you use to make reservation(s)?
CALL CENTERExcellentGoodFairPoor
The agent was friendly and courteous
The agent was knowledgable
Your reseravtion was processed efficiently
You received an email confirmation within 15 minutes
Yes
No
Additional comments regarding your experience with our Call Center are appreciated
WEB RESERVATIONSExcellentGoodFairPoor
The process was simple and intuitive
The process was error free
You received an email confirmation within 15 minutes
Yes
No
Additional comments regarding the web reservation booking process are appreciated
OVERALL EXPERIENCEExcellentGoodFairPoor
How would you rate your overall experience with CoolRide?
Most importantly, we would appreciate your comments regarding your overall experience with CoolRide
It is okay to quote me on the CoolRide web site  
Yes
No
Please email me CoolRide
news and promotions
Yes
No



For more information about CoolRide Transportation Services
call 888-812-2665 or contact us online today.
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