General
I really liked my driver. How do I request him again?
Will my driver assist with my luggage?
How much luggage can I take?
Are car seats provided for children?
What is CoolRide's cancellation policy?
What if I can't find the answer to my question here?
Reservations
How do I make a reservation? Should I book online or over the phone?
How far in advance do I need to book a reservation?
When do you charge my credit card?
How do I make changes to my reservation after booking it?
Online Reservations
Why should I book online?
Can I just get a fare quote without booking a reservation?
Is booking a reservation online secure and private?
Will I receive a written confirmation for reservations booked online?
Where We Go and How Much it Costs
Which airports does CoolRide serve?
Where does CoolRide go?
Can I book transportation to somewhere other than an airport or the cruise ship pier?
What are your rates for charters?
Pickups at Your Home or Office - Departures
How soon before my flight will you get me to the airport?
How soon before my pickup will my driver arrive?
Where's my driver?
Airport Arrivals
Where do I meet my driver once I arrive at the airport?
How long does it take to pick me up after arriving at the airport?
What if my flight is late?
Customer Service
Lost and found?
How can I pass on comments about the service I received?
Billing
When do you charge my credit card?
Can I set up a corporate or personal account?
Travel Agents
Can I book CoolRide reservations for my customers online?
Corporations and Corporate Travel Managers
Can I set up a corporate account?
Can I book CoolRide reservations over the Internet?
Can I allow others in my company to book reservations and still maintain control?
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I really liked my driver. How do I request him again?
We're glad to hear you liked your driver. They really are an impressive bunch! If you book online, simply enter your favorite driver's name in the Preferred Driver field on the Book Your Reservation page. If you can not remember his/her name, don't worry. Just send us an email at reservations@coolride.com or call our Reservation Center and we'll look up your driver's name for you. If you book over the phone, just let our Reservation Agent know who your favorite driver is.
We understand how comforting it can be to have a driver you know and trust. It is as important to us as it is to you. While we can not guaranty it, we will do everything possible to get you your favorite driver.
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Will my driver assist with my luggage?
Absolutely! Your personal driver is there to serve you from the moment he greets you until he drops you off, safe and sound, at your destination.
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How much luggage can I take?
CoolRide operates full size luxury sedans with large trunks. If we can fit your luggage in the trunk, we'll take it. Typically that means about 4 standard suitcases and a few smaller items. Large items such as surf boards, snow boards, or skis can not be transported in a sedan. Please click here for additional information - About Luggage
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Are car seats provided for children?
California state law does not allow children to ride in the lap of an adult. If your child is under the minimum age/weight standards set by the state of California they are required to ride in a car seat. Click here for more details - Traveling With Children
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What is CoolRide's cancellation policy?
Charges for late cancellations may apply. Please click here to review our cancellation policy and other Terms of Service - Terms of Service.
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What if I can't find the answer to my question here?
If you are unable to find an answer to your question, please contact us right away. Call us at 888-812-2665, email us at info@coolride.com, or go to our Contact Us page and use the email form.
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How do I make a reservation? Should I book online or over the phone?
The easiest and most convenient way to book a reservation is online. You can book online 24/7, at your convenience. It's fun, it's easy and it's secure.
If you prefer to book over the phone with one of our Reservation Agents, simply call us at 888-812-2665. Reservation Agents are available to serve you from 4:00 AM to midnight, 7 days a week.
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How far in advance do I need to book a reservation?
To assure we will have a vehicle available when you need it, the farther in advance of your travel date that you can book, the better. However, CoolRide strives to accommodate even same day, last minute (ASAP) reservations. Just call us when you are ready to book. We will do our best to meet your needs
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When do you charge my credit card?
We do not charge your credit card until the day before you travel. If you book a round trip reservation, both trips will be charged at the same time.
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How do I make changes to my reservation after booking it?
Reservations can only be changed by a Reservation Agent. However, if you booked online you can simply cancel your reservation and re-book a new one. Unfortunately, reservations made over the phone can not be reviewed online. In this case you will have to contact a Reservation Agent to make changes.
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Why should I book online?
Booking online is by far the most convenient way for you to book a reservation. It's easy to book or just to get a fare quote. You will receive an email confirming the details of your trip. Book online 24/7. It's easy and it's secure. Click here for Reservations & Rates.
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Can I just get a fare quote without booking a reservation?
Sure! To start, just click on Reservations & Rates, or click here - Reservations & Rates. After giving us some basic information about your trip, you'll receive a fare quote. You can stop there or proceed to book your reservation.
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Is booking a reservation online secure and private?
Absolutely! At CoolRide, we are committed to respecting your security & privacy. We recognize that when you choose to provide us with information about yourself, you trust us to act in a responsible manner. When booking online all credit card and personal information is encrypted to insure that it remains secure during transmission over the internet. Click here to see our Privacy Policy
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Will I receive a written confirmation for reservations booked online?
Yes you will. A confirmation will be emailed to you shortly after you book your reservation. The confirmation will include all the important information pertaining to your pickup, plus a Confirmation Number for future reference.
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Which airports does CoolRide serve?
CoolRide serves all airports in the greater Los Angeles area including Los Angeles International Airport (LAX), Burbank Airport (BUR), John Wayne/Orange County Airport (SNA), Long Beach Airport (LGB), and Ontario Airport (ONT). Plus the cruise ship terminals and train stations.
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Where does CoolRide go?
Just about anywhere you want to go, so goes CoolRide. Flat rates are available to airports and points of interest in the entire Greater Los Angeles area. Charters are available everywhere else.
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Can I book transportation to somewhere other than an airport or the cruise ship pier?
You bet you can! CoolRide offers service to nearly any point of interest in the greater Los Angeles area. Plus, special point-to-point rates are also available. Charters can be booked on an hourly basis. Click here for more information - CoolRide Services.
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What are your rates for charters?
Hourly charter rates vary based on the type of vehicle. Please call our reservation center at 888-812-2665 for a price quote.
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How soon before my flight will you get me to the airport?
Airlines typically suggest that passengers arrive anywhere from 1 to 2 hours before their flight, depending on whether they are flying domestic or international, and if they are checking luggage. CoolRide's standard pickup times are established to get you to the airport approximately 2 hours in advance for international flights and 1.5 hour in advance for domestic flights. If you would like to leave earlier and are booking online, simply make your desired adjustment from the Reservations Options page. Otherwise, check with your Customer Service Representative.
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How soon before my pickup will my driver arrive?
Your driver will be at your door within 5 minutes before your pickup. We're not trying to rush you, we just want you to relax knowing that we are there.
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Where's my driver?
Periodically our experienced and professional drivers have difficulty making contact with our passengers. Even though our driver is in your neighborhood, it may be difficult for him to make contact with you.
If your driver is late and you have not heard from us, do not hesitate to call us immediately at 888-812-2665. You will probably discover that your driver is nearby trying to make contact with you.
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Where do I meet my driver once I arrive at the airport?
Unless you have arranged for a curbside pickup, your driver will meet you in baggage claim with a sign with your last name on it. It will be easy to spot your driver, just look for a sign with the CoolRide colors. Click here for more information - CoolRide Arrival Information.
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How long does it take to pick me up after arriving at the airport?
We track your flight so we know if your plane is early or late. Your driver will be waiting for you in baggage claim. Click here for more information - CoolRide Arrival Information.
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What if my flight is late?
Don't worry. We track your flight so we know if your plane is early or late. But if you board a different flight you need to let us know. Click here for more information - CoolRide Arrival Information.
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Lost and found?
Our drivers check and double check to make sure no personal belongings are left in the vehicle. However, if you are missing an item that you think you may have left in a vehicle, give us a call at 888-812-2665 or email us at customerservice@coolride.com. For more information click here - Lost and Found
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How can I pass on comments about the service I received?
We are constantly trying to improve, so we love to hear your comments, good or bad. Email us at customerservice@coolride.com, use the email form on the Contact Us page or call us at 888-812-2665.
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When do you charge my credit card?
Whether your reservation is booked online or over the phone we will not charge your credit card until the day before you travel. If you book a round trip reservation, both trips will be charged at the same time.
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Can I set up a corporate or personal account?
Corporate accounts can be established. Please contact CoolRide Sales at 888-812-2665 or by email at reservations@coolride.com. CoolRide is not opening personal accounts at this time. However, all major credit cards are accepted.
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Can I book CoolRide reservations for my customers online?
Yes you can, and it's very easy to do. You will receive an account ID which you will use to access your custom online reservation page. Both you and your client can receive an email confirmation allowing you to easily follow up on the reservation. Click here for more information - Travel Agent Program.
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Can I set up a corporate account?
Corporate accounts can be established. Please contact CoolRide Sales at 888-812-2665 or by email at reservations@coolride.com. Click here for more information - Corporate Accounts
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Can I book CoolRide reservations over the Internet?
Of course you can, and it's easy to do. You will receive a Corporate ID that you will use to access your custom online reservation page, or you can simply create a shortcut on your desktop.
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Can I allow others in my company to book reservations and still maintain control?
Yes, and again it's easy to do. We can either issue unique ID's to every person in the organization who will be booking reservations or only give your ID to those who are authorized to book. In either case we can set it up so that both you and the person who booked the reservation receive an email confirmation. In this way you will know every time a reservation is booked. The CoolRide invoices you receive will track the reservations made by each.
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