Terms of Service
A 15 minute grace period from the scheduled pickup time is allowed. Any waiting time beyond 15 minutes will be charged at the vehicle hourly rate plus driver gratuity. Waiting time will be billed in 15 minute increments.
Airport fares are based on pickup and drop-off without delays or waiting time. Your reserved vehicle is dispatched according to the flight estimated arrival time provided by the airline automated flight tracking system. A 45 minute grace period (75 minutes for international flights) from the scheduled pickup time is allowed at no additional charge. Delays beyond the grace period caused for reasons beyond CoolRide's control will be charged in 15 minute increments at the vehicle hourly rate plus driver gratuity.
Charters are charged based on the hourly vehicle rates plus driver gratuity. Two hour minimum (time based from garage to garage).
Fares (including gratuity) for reservations booked within 2 hours of the required pickup time are non-refundable.
Cancellation & No Show Charges
Airport and Point-to-Point Service
There is no charge for cancellations more than 4 hours before the scheduled pickup time. You will receive a cancellation number when you cancel your reservation. Cancellations less than 4 hours are charged the full fare including driver gratuity.
CoolRide will monitor your flight so we will know if it is early or late. However, it is the passenger's responsibility to notify CoolRide if they change flights. Passenger will be charged a No Show fee (full fare including driver gratuity) if they fail to notify CoolRide of a flight change.
Upon arriving at the airport, if you are unable to locate your driver, please call our 24-hour Dispatch at 888-812-2665 immediately. Dispatch will locate our driver and coordinate your connection. A No Show fee will be applied if the passenger fails to call Dispatch before leaving the scheduled pickup location.
There is no charge for cancellations more than 24 hours before the scheduled pickup time. You will receive a cancellation number when you cancel your reservation. Cancellations less than 24 hours are charged the full amount quoted for the trip including driver gratuity.
The California Department of Motor Vehicles requires that passengers are properly restrained by a safety belt. CoolRide performs regular safety checks to assure the proper functioning of all safety belts. To help assure their safety, all passengers are required to wear their safety belts while their vehicle is in motion.
The California Public Utilities Commission prohibits smoking in commercial vehicles. It is CoolRide's policy as well not to allow smoking in the vehicles at any time.