Travel Policies

CoolRide Chauffeured Car Service Travel Policies

About Luggage

CoolRide's luxury sedans can comfortably handle 3 standard suitcases and a few smaller carry-on items. Large items such as skis, snow boards, or surf boards can not be transported in a sedan. If you have additional luggage, extra large items, or a party of 4 or more, you will need to reserve an SUV or van. Click here for more information - Vehicles We Use

Our chauffeurs will do their very best to make sure that you do not leave baggage or other personal items in the vehicle. However, passengers are fully responsible for their own items.

Traveling with Children

A parent or guardian must accompany anyone under the age of 18 unless prior special arrangements have been made.

California State law does not allow children to ride in the lap of an adult. If your child is under the minimum age/weight standards set by the state of California you, as the parent or guardian, are required to provide an approved car seat for each child that the law applies to.

Click here for the full text of California Vehicle Code 27360.5: CA. Dept. of Motor Vehicles

The California Vehicle Code essentially states (excerpted):

Effective January 1, 2002

No parent or legal guardian, when present in a motor vehicle, as defined in Section 27315, shall permit his or her child or ward to be transported upon a highway in the motor vehicle without providing and properly securing the child or ward, in a child passenger restraint system meeting applicable federal motor vehicle safety standards unless the child or ward is at least one of the following:

(1) Six years of age or older.
(2) Weighs 60 pounds or more.

Lost & Found

Our chauffeurs do their very best to make sure you do not leave personal items in the vehicle. However, if you believe you have left something in the vehicle, please contact CoolRide as soon as possible at (661) 284-2700. A customer service representative will make immediate contact with your chauffeur.

The most common items left in our vehicles are jackets and sweaters, cell phones, and small carry-on bags. Before leaving the vehicle, please double check to make sure you have all your belongings.

Payments & Corporate Accounts

CoolRide accepts Visa, Master Card, American Express and Discover.

For the convenience of our corporate customers, we offer the opportunity to open an account with us. Please click here for more information - Corporate Travel Programs

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